FAQ

FAQ2020-03-13T13:41:42+00:00

Find Out More

Here you will find answers to questions we are often asked – but please get in touch with anything not covered here.

Can I call to discuss matters before any payments are made?2020-03-13T13:24:58+00:00

Feel free to give us a call to explore how we can help your business prosper. We do not pressure sell and there are no costs associated with this initial discussion.

I don’t feel comfortable talking about my business and potential issues2020-03-13T13:24:06+00:00

We are not here to judge you, we know how challenging it is to run a business and hence our focus is to on ensuring you get the right support in the right places at the right time. We understand it’s a big decision to reach out and ask for support with your business, so we pride ourselves in being transparent in everything we do for our clients and ensure you feel in control and listened to at all times.

Where is the best place to contact/get in touch with you?2020-03-13T13:22:59+00:00

You can call/email either Lucy or Scott directly; their telephone numbers and email addresses are in the ‘Contact Us’ section. Or if you are curious to know any further information about us, feel free to follow our LinkedIn page (follow the link at the bottom of this page).

Will my information be protected?2020-03-13T13:22:02+00:00

We take client confidentiality very seriously and will not share any personal details unless we have been given explicit permission. Our data policy is available on our website. Outside of our legal obligations, we understand how important it is to trust someone with information about your business and we protect any information you share with the utmost confidentiality.

When can I expect to hear back from you?2020-03-13T13:21:19+00:00

We work Monday-Friday and normal office hours are between 9am-5pm. If you can’t get through, please leave a message and we will get back to you as quickly as possible.

Where is Direct Pathways located?2020-03-13T13:19:48+00:00

The business is located in Suffolk but we interact with clients across the UK.

What does Direct Pathways do?2020-03-13T13:18:40+00:00

We work with you to identify exactly what support and expertise you require. Often this involves filling short term skill gaps or providing specific expertise e.g. strategic planning to enable your business to move forward. We listen carefully to ensure we really understand what your needs and aspirations are and highlight specific areas where we can directly add benefit to meet your needs. We will not try to shoe-horn our ideas into your business. For example, we can help you define your vision and strategy and build a plan to deliver it. Through coaching and mentoring, we can help develop and grow your key staff to improve their effectiveness, focus and engagement. Our experience and expertise in business, means we can support all your business needs such as performance management, operational effectiveness, recruitment, change management, governance and risk management. We can help you define the key information you need to track how your business is performing and build this into a dashboard that supports you to make the right decisions to run your business successfully. You decide what works for you.

How long does a coaching or mentoring relationship usually last?2019-01-23T14:44:26+00:00

We work with people for a minimum of six months, with a typical relationship lasting a year. We aim to deliver lifelong change and this cannot be achieved in a matter of weeks.  Personal goals need to be identified and the appropriate actions have time to bed in and results assessed.

What is the difference between coaching and mentoring?2019-01-22T12:40:31+00:00

In simple terms, coaching is about an individual being given the space and support to determine their own solutions and actions. A mentor is there to provide an additional layer of guidance and advice, as an industry-expert or using their considerable business experience.  Each coaching relationship is unique and the right level of support and balance between the two approaches can be agreed on that basis.

Why is coaching a good option for people in my team?2019-01-22T12:41:15+00:00

Coaching provides bespoke support for people in the areas where they need it the most. In contrast to traditional training programmes, where one size had to pretty much fit all, coaching allows you to focus efforts on what is important to each person.  For example, you may want to improve interactions between team members.  For one person, the coaching would help to improve their confidence and ability to present ideas to the group.  For another person, coaching could draw out the realisation that listening and working in a more collegiate way could be the priority and require behavioural change.

Find Out More

Here you will find answers to questions we are often asked – but please get in touch with anything not covered here.

Can I call to discuss matters before any payments are made?2020-03-13T13:24:58+00:00

Feel free to give us a call to explore how we can help your business prosper. We do not pressure sell and there are no costs associated with this initial discussion.

I don’t feel comfortable talking about my business and potential issues2020-03-13T13:24:06+00:00

We are not here to judge you, we know how challenging it is to run a business and hence our focus is to on ensuring you get the right support in the right places at the right time. We understand it’s a big decision to reach out and ask for support with your business, so we pride ourselves in being transparent in everything we do for our clients and ensure you feel in control and listened to at all times.

Where is the best place to contact/get in touch with you?2020-03-13T13:22:59+00:00

You can call/email either Lucy or Scott directly; their telephone numbers and email addresses are in the ‘Contact Us’ section. Or if you are curious to know any further information about us, feel free to follow our LinkedIn page (follow the link at the bottom of this page).

Will my information be protected?2020-03-13T13:22:02+00:00

We take client confidentiality very seriously and will not share any personal details unless we have been given explicit permission. Our data policy is available on our website. Outside of our legal obligations, we understand how important it is to trust someone with information about your business and we protect any information you share with the utmost confidentiality.

When can I expect to hear back from you?2020-03-13T13:21:19+00:00

We work Monday-Friday and normal office hours are between 9am-5pm. If you can’t get through, please leave a message and we will get back to you as quickly as possible.

Where is Direct Pathways located?2020-03-13T13:19:48+00:00

The business is located in Suffolk but we interact with clients across the UK.

What does Direct Pathways do?2020-03-13T13:18:40+00:00

We work with you to identify exactly what support and expertise you require. Often this involves filling short term skill gaps or providing specific expertise e.g. strategic planning to enable your business to move forward. We listen carefully to ensure we really understand what your needs and aspirations are and highlight specific areas where we can directly add benefit to meet your needs. We will not try to shoe-horn our ideas into your business. For example, we can help you define your vision and strategy and build a plan to deliver it. Through coaching and mentoring, we can help develop and grow your key staff to improve their effectiveness, focus and engagement. Our experience and expertise in business, means we can support all your business needs such as performance management, operational effectiveness, recruitment, change management, governance and risk management. We can help you define the key information you need to track how your business is performing and build this into a dashboard that supports you to make the right decisions to run your business successfully. You decide what works for you.

How long does a coaching or mentoring relationship usually last?2019-01-23T14:44:26+00:00

We work with people for a minimum of six months, with a typical relationship lasting a year. We aim to deliver lifelong change and this cannot be achieved in a matter of weeks.  Personal goals need to be identified and the appropriate actions have time to bed in and results assessed.

What is the difference between coaching and mentoring?2019-01-22T12:40:31+00:00

In simple terms, coaching is about an individual being given the space and support to determine their own solutions and actions. A mentor is there to provide an additional layer of guidance and advice, as an industry-expert or using their considerable business experience.  Each coaching relationship is unique and the right level of support and balance between the two approaches can be agreed on that basis.

Why is coaching a good option for people in my team?2019-01-22T12:41:15+00:00

Coaching provides bespoke support for people in the areas where they need it the most. In contrast to traditional training programmes, where one size had to pretty much fit all, coaching allows you to focus efforts on what is important to each person.  For example, you may want to improve interactions between team members.  For one person, the coaching would help to improve their confidence and ability to present ideas to the group.  For another person, coaching could draw out the realisation that listening and working in a more collegiate way could be the priority and require behavioural change.

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